Rental Terms and Conditions
Rental Dates, Duration and Pricing
For Weekend Orders:
Weekend orders are released on Saturday (11-12pm) and are due on Monday (10am). We are closed on Sunday.
Orders may be released on Friday, if available. for an additional fee.
For Weekday Orders:
Weekday orders are released the day of (between 10&12noon) and are due back the day following (before 10am).
Rentals are charged by the day.
Rental Prices are subject to change without notice. Price quotes are valid for 14 days. All rental prices non-negotiable.
Short notice fees will apply to contracts that are not paid in full prior to 48 ours in advance of pick up.
We are open at 9am-6pm Monday-Saturday. Any pick ups or drop offs outside of these hours may incure after hours fee
To receive promotional discounts, the event must be booked by the date specified in the ad. If a new special becomes active during your contract period, you are not eligible to combine it with any other offer. You will receive the discount based on your contract date, not the event date. You cannot take advantage of more than one special. Items added to your order after your original invoice will be billed at the current rate.
Required Deposit, Paperwork and Payment Schedule
Rental and Floral services require a 50% Deposit and signed Rental Invoice, electronic signature, or signed Terms and Conditions.
To Place an Order: Email quote request with desired item numbers, quantities, location and date required to firstname.lastname@example.org. Once quote is submitted you will receive a response with availability and pick up/delivery options available on that date with associated fees. To reserve your items, you must then approve quote and submit a 50% deposit.
Final Counts,Changes and Final Payment:
Changes and substitutions not accepted within 14 days of the event for items currently in stock and 6 weeks for items being purchased for you. Final counts ,changes and final payment is due two weeks prior to the event. Changes made by voice mail are not valid. Please speak with an associate and review your final emailed changes to ensure you have everything you need and the order is correct. Sunny Days Events is not responsible for mistakes on the order upon delivery or pickup if the client has approved the order and not notified us of the required changes.
Final payment due two weeks prior to the event
Payment Plan: (for individuals only)
For events 6 months or more in the future, we offer a monthly payment plan to individuals only. This requires monthly debit or credit card payments on a specific date each month and a signed Payment Plan Agreement. The total is divided into equal monthly payments, so a large deposit is not required. Major Changes to your order are accepted until 30 days prior to your event, such as color or style or quantity, but minor changes and substitutions are due 2 weeks prior to your event.
Pickup Rental Requirements:
Rentals must be picked up in a secure vehicle. A valid drivers license for the driver, a credit card and ID for the cardholder must be on file. Items must be returned on your due date to avoid additional charges. Any items missing upon return are automatically charged for replacement or late fee (additional day). Client is to inform us upon arrival if something is damaged or missing. If items are not returned within 3 days, replacement fees will be assessed on top of the rental fees, no refunds, no exceptions.
For bulky orders: (columns, candelabras, etc)
Bulky orders must be picked up in a full size pickup with tailgate, moving blankets and tie downs. (Customer is responsible for providing their own moving supplies) pickup trucks arriving in rainy weather or without appropriate supplies will be denied rentals and will not be eligible for a refund. Tarps are not acceptable as an alternative to an enclosed vehicle.
For Small orders:
Small orders may be picked up in a car or vehicle of choice, but items must be in the enclosed portion of the vehicle.
For Tables and/or Chairs:
Tables and chairs must be picked up in an enclosed vehicle, van, covered trailer or box truck. No flat bed trailers allowed for ANY order, NO exceptions. All clients arriving to pick up with flat bed trailer will be denied rentals and will NOT be eligible for a refund.
You may request last minute delivery and we will do our best to accommodate you, but there are no guarantees.
If items are returned late, the customer will be charged for an additional day. If items are not returned within three days, and customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file. Communication is important.
Renters Responsibility/Damage Waiver.
Sunny Days Events does not offer a damage waiver. Renter assumes full responsibility of the item upon possession, and agrees to pay for lost or damaged items.
Weather Related Issues:
Sunny Days Events does not issue refunds for any reason, no exceptions. Should bad weather or wind become an issue, Sunny Days Events reserves the right to refuse to release such items and offer a substitution of in stock items to help facilitate an indoor function. WE DO NOT ISSUE REFUNDS ON ACCOUNT OF BAD WEATHER CONDITIONS. We realize that this may be out of your control, but it is also something that we cannot control. Therefore, the client assumes all risks and hardships involved with having an outdoor event. Please discuss a plan "B" with your coordinator. It is not our responsibility to revise your event design the day or two before your
event, should inclement weather be ensuing. It is our desire that your event go smoothly as possible. If you chose to take a chance and rent the items and have us install them or do it yourself, we are not responsible for items blowing over, getting damaged or broken, no matter the circumstance. Once we release the items into your hands, you take full responsibility of the care of the items.
If you have paid for delivery, and we arrive with no one to accept the items and the weather is bad or impending, we will call you or a contact person to discuss your options. Please provide an additional contact person's name and number, should you be unavailable the day of your event.
Delivery and Setup Fee Information
Our delivery fees start from $50. For Delivery Fee Schedule, CLICK HERE
This fee is calculated based on the number of items, bulkiness, and delivery location. Items must be gathered and ready for loading following event. Delivery includes drop off on Friday or Saturday and pickup on Monday. Same day pickups and pickups after 5 pm incur additional fees. Items must be stored indoors until return pickup.
Round Trip Delivery:
Delivery fees are assessed based on one way basis, one to deliver or one to pickup. If additional trips are required, you will automatically be billed. If your ceremony and reception are in two separate locations, additional delivery fees will apply. A responsible party (you or another adult 21 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use. Any services added to the order at that time will be charged to your account.
Standard delivery fee includes drop off on then street level of the structure. Items which need to be transported in the elevator, stairs, or require multiple trips up the stairs or elevator are charged a special delivery surcharge between $50-$200. Please be specific about the delivery details of your location prior to making your reservation. If Sunny Days Events discovers a special delivery situation upon arrival, the credit card on file will be charged automatically.
If items are not available or accessible upon pickup, another day's rental fee will be charged, and the customer will be charged again for an additional trip, no matter whose fault it is. The customer has the option to go pickup the items and return them to our store to avoid this fee. It is not Sunny Days Events' responsibility to ensure the items are ready for pickup or stay at your venue and look for missing items. It is important for you or your coordinator to work out these details prior to your event.
Rental fees do not include setup of the item. Paying for delivery does not include setup of the item.
For an additional charge, Sunny Days Events will provide the staff to setup or install the rented item and/or applying the rented decorations. We do not install or decorate with items that did not come from our establishment. Fees are based on total number of items, assembly time and decorating involvement. Does not include breakdown, cleanup or removal. This service is available for an
additional fee. For Setup Fee Schedule, CLICK HERE
If you opt to perform this task yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary. (Example: candles, candle holders, petals, table crystals, vases) Please do not leave water in your vases, and do not throw away small rented items. All vases, containers, boxes, totes and packing materials must be returned to avoid replacement fees.
Payment /Credit Card Terms:
Visa, MC, Amex, Discover, Cash, Money Order, paypal, check
A valid credit card must be kept on file, even if you are paying by cash or check. The credit card will be used for damages, missing items, late fees, or replacement fees, cleaning fees or added services. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested. If you submit a check that is subsequent returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Check payments are not accepted the week of the event, as there is not sufficient time to clear the bank.
ALL PAYMENTS NON REFUNDABLE, NO EXCEPTIONS. Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. If your event is cancelled at least 14 days prior to your event (during business hours on that Friday) you will lose your deposit, but will not be required to pay the final half. If your event is cancelled a few days before your event, you will not be eligible for a refund, and you will be required to pay the balance in full, since we did not receive sufficient notice.
Cancellations of Special Orders:
We must receive at 45 day notice if you are cancelling an order for items not in stock or special ordered. The deposit would still be non refundable, but no further payment would be due if we receive sufficient notice. Please check with the owner if you have questions about whether or not your items are in stock. Once special order items have been ordered there are refunds and the contract must be paid in full, no exceptions.
Payment for Damaged/Missing Items:
Sunny Days Events will notify you immediately upon return or pickup if items are missing. After further inspection and laundering, we may be contacting you for additional cleaning or replacement fees. The Credit card on file is automatically charged for missing or damaged items. Client may opt to continue to pay the daily rental rate for the missing items until they are located.
All changes must be placed in writing, or emailed as to avoid any confusion. You must call and confirm that the changes have been applied to your invoice and request an updated invoice. A detailed invoice will be submitted following any changes to your order by email. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14 day notice. No substitutions are allowed within 14 days of the event. Items may be added based on availability.
By agreeing to these terms, you give Sunny Days Events permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way.
Non-Payment/Breach of Contract:
No services contained in this contract will be rendered, delivered, or available if balance is not paid in full prior to your event.
If payments are not received by the due date, and the credit card on file becomes invalid, expires, or we are unable to authorize it, your non-payment will be considered a breach of contract, and all previous payments are forfeited, and your order will be cancelled.
If payment is not received in a timely manner, SDE will consider your rented items and services available for another client’s use.
SDE is not contractually obligated to accept payments beyond the due date, nor refund previous payments. We will schedule another client’s event on your event date if we have been unsuccessful in contacting you or obtaining a response from you regarding payment. You will not receive a notice in the mail. We understand that some things happen which are out of your control and we will work with you if you experience difficulty. It is possible to modify your contract, but must be approved by SDE. Communication is important!
Important Information and Instructions:
If you, your family members and friends are opting to decorate yourself, or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items.
If your facility provides the tables and chairs, and has agreed to set up the room, and it is not ready upon arrival, Sunny Days Events may have to simply drop off the items and proceed to another event, and no refunds will be issued for paid setup fees. If time permits, we will setup the room and you will be billed the additional labor charge. We cannot keep other clients waiting. It is our goal to perform the paid task, but if it depends on the room being ready, it is out of our control. It is important for these details to be settled ahead of time. Please provide a telephone number for your Coordinator or family member who is in charge on the day of the wedding to discuss these types of issues, should they arise.
Table Cleanliness/Quality Control
If, upon arrival, SDE discovers that tables, containers or other items require cleaning before we can properly setup your rentals, SDE will charge your account for cleaning and preparing the necessary areas/items. We will not install linens on soiled or damaged tables, as they may stain or snag.
Candles are not included with the rental. Only drip-less or mechanical candles may be used on our taper candelabras. If candelabras are returned with wax residue, a $25 cleanup fee per candelabra will be assessed. Unity Candles are keepsake items and are not included with Unity Stand rentals. Wrought Iron Candelabras do not include pillar candles, but are available for rent or purchase.
SDE is not responsible for damages resulting from improper use of chair covers. For Example: Chair covers can become crowded when too many chairs are placed around a table, and your guests will inadvertently step on each others chair covers or rip them when they get up.
Ensure Proper Fit:
Please be sure of the style and size of the chair at your facility. Banquet chair covers do not fit folding chairs, and vice versa. It is important to find out at least 90 days in advance about your chair style, so that we may reserve them out of our stock accordingly. If SDE discovers that the chair covers were used improperly, we will seek compensation on replacement of the damaged chair covers. This includes: rips, snags, stains, and seams ripping etc.
Since SDE does have a strict damage policy, our chair covers are in new, excellent or good condition when rented to our customer.
Condition of the cover depends on the length of service of the chair cover. Small discrepancies or shoe marks on the bottom of the chair cover are normal and you will not be charged for covers returned in good condition with minimal shoe markings. So understanding these rules, please do not call us complaining of a tiny unnoticeable mark on the bottom part of your rented chair cover.
Damage to Linens:
Linen Damage- Wax:
If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 10 days after the event. Such damages would include wax stains. This is the most common cause of damages to linens. All candles must be in a glass container or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. No candles are to be placed directly on the linen without an appropriate holder. If burns occur, the item is considered damaged, and must be replaced. If there are any wax stains at all, even a small dot, the item will be considered damaged and will also need to be replaced.
Linen Damage: Ink:
Ink and marker stains will not come out, so please do not provide coloring books for children on tables that you have rented linens for. Butcher paper from the craft store is more appropriate. You can still create a centerpiece for the childrens' table to tie it in with your other guest tables and put their table in an obscure area of the room.
Linen Damage- Chocolate Fountains:
For clients renting linens: Sunny Days Events offers a plastic table covering rental for $8. to be used under the chocolate fountain. This will prevent permanent damage to our linen and possible replacement fees to your account. If the client refuses the covering, the client assumes full responsibility for the chocolate stains and the replacement fee starting at $40-$80 for each table linen affected.
Misuse of Items:
Upon pickup or delivery, if Sunny Days Events perceives that misuse will occur, we will NOT release the items, and no refunds will be issued. Examples would be: Poor condition of equipment, no adults present to accept delivery, or improper or unsafe vehicle.
Food and Beverage Equipment:
Does not include: setup of the items on the tables, napkin folding, food handling, catering duties of any kind, including: table bussing, replacing glassware, dinnerware or flatware back into crates, beverage handling or setup of coffee urn or punch fountain. Caterer must monitor glassware/flatware usage and replenish the buffet/guest tables as needed.
Self Cleanup: All items must be free of debris and liquids before returning. Catering items such as fountains, urns, chafing dishes or other must be rinsed before returning. Please discuss these services with your food provider. If the items are left in a full/dirty state,
SDE will charge a fee starting at $10 per item. Please do not take apart beverage fountains. Small parts are easy to lose and expensive to replace.
To Place/Confirm your order: You may complete our Online Confirmation with electronic signature